About Us
Hurree is the smarter, simpler way to analyze your data. We're not just a software company, but the beating heart of your data ecosystem. Our goal is to transform the way businesses centralize, visualize, and collaborate on their data. Powered by our AI assistant, Riva, Hurree offers dynamic dashboards for up-to-date insights and customizable visualizations tailored to your needs, helping you unlock the power of your data. With Hurree, you can effortlessly share your findings and collaborate with your team to make strategic decisions.
At the core of Hurree is our culture. We're not just a team, we're a community united by a shared mission: to empower businesses with data-driven insights. Collaboration is at the heart of everything we do, fostering a spirit of teamwork that drives innovation and remarkable results. We value transparency, promoting open and honest communication at all levels of our organization, which builds trust and accountability among our team members.
The Role
This role will require some out of hours support when necessary.
As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention, and growth by building and nurturing customer relationships. You’ll act as a trusted advisor, providing support, guidance, and strategic insights to ensure customers achieve their desired outcomes using our platform. You’ll collaborate closely with other teams, including Sales, Product Marketing , to improve the customer experience and drive product adoption.
Key responsibilities
- Manage and resolve all incoming support queries
- Assist the product marketing team in maintaining the Hurree Help Centre
- Manage customer feedback channels on slack/forms
- Assist Sales with Customer handovers and onboarding
- Manage ongoing client relationships
- Manage subscription upgrades and renewals
- Create training and guidance videos for clients
- Hold webinar-style walkthroughs for prospects/clients
- Become a product expert so that you can troubleshoot any customer issues quickly and effectively
- Work closely with the product team to review requests including features, tools, data, and other needs
Experience, Qualifications & Skills
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Experience: 1-3 years of experience in Customer Success, Account Management, or related roles, preferably within a SaaS or tech start up environment.
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Communication Skills: Exceptional written and verbal communication skills with a customer-centric approach.
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Problem-Solving: Strong analytical and problem-solving skills, with the ability to understand customer needs and translate them into solutions.
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Tech Savvy: Ability to quickly learn and become proficient in new software tools; experience with CRM and Customer Success platforms (e.g., Salesforce, Intercom HubSpot) is a plus.
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Interpersonal Skills: Excellent relationship-building skills, with a strong focus on empathy, patience, and attentiveness.
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Organizational Skills: Strong multitasking abilities, with excellent time management and prioritization skills.
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Analytical Skills: Ability to interpret data to identify trends, opportunities, and potential challenges in customer engagement.
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Team Collaboration: Able to work effectively with cross-functional teams in a fast-paced environment.
Education
- Bachelor’s degree in Business, Marketing, Communications, or related field is preferred
What you’ll get in Return:
- Competitive salary with a Dynamic and collaborative work environment with opportunities for career advancement.
- Comprehensive Private health and dental care
- Pension scheme
- Generous annual leave (35 Days inc Bank Holidays)
- Flexible work schedule and remote work options.
- Professional development opportunities and ongoing training.
- MacBook
- Employee discounts via Perks Directory
- Quarterly fully expensed social events
- Enhanced parental leave
- Mental health support via Spill
Equal opportunities:
Hurree is an equal opportunity employer and as such you are welcome regardless of race, creed, gender, disability, family status or sexual orientation. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Hurree is a place where everyone can grow. So however, you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work
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